Technical support
Technical support for Optima customers
Incidents, usage questions or remote assistance: the Optima Software Ibérica technical team supports Opty-Way, Opty-Way Enterprise, OptyWeb and every other module in your language.
Support hours: 09:00–14:00 · 15:00–18:00 (Spain mainland time)
Remote support
How to request assistance
Three steps to get it solved quickly
- 01
Contact support
Call, message us on WhatsApp or send an email with your company, the program and what is happening.
- 02
Open the remote tool
If the technician needs to see your screen, download TeamViewer QuickSupport or AnyDesk from this page and run it.
- 03
Share the ID
Give the technician the ID and password shown by the tool. The connection only exists while you keep it open.
Support channels
- Support email
- soporte@optimaiberica.es
- Remote assistance
- TeamViewer QuickSupport ↓AnyDesk ↓
- Download the tool your technician asks for. No installation required.
What we help with
- Incidents and errors in Optima programs
- Usage questions and one-off training
- Updates and new versions
- Connections with machinery, labellers and ERP
- Access to OptyWeb and the DeliveryWay app
- Database and backup reviews